Staff Code of Conduct.

Last Updated: Jan 20, 2025

Purpose: 

To provide standards for employee conduct that promotes quality patient care and reflects the expectations of the public for medical practice employees who provide care to patients.

Policy: 

All practice employees are expected to conduct themselves both on and off the job in accordance with the definitions and standards set forth in this policy. An employee who violates the expectations for conduct set forth in this policy will be subject to disciplinary action, which may include dismissal. Not every situation that may arise can be anticipated and included in policy. Employees are expected to understand the fundamental expectations governing conduct and apply them to situations that may arise. 

Definitions: 

Guiding Principles: The practice has established the following guiding principles as a fundamental basis to guide business and employee behaviour: 

o Keep people safe 

o Treat people with respect, trust, and dignity 

o Consider all patient needs with sensitivity 

o Support informed choice and decision making 

o Advance the mission of the practice through teamwork 

o Ensure public trust through personal and professional integrity 

On-the-Job Conduct: The employee’s response to any assigned duty, responsibility, expectation, obligation or behaviour required of the employee by the employer or the position. 

Off-the-Job Conduct: The employee’s off-duty behaviour, which maintains expected ethical and conduct standards and does not discredit or adversely impact the practice’s image or public trust. 

Public Trust: The holding of health-care employment is a public trust, created by the confidence that the patients have in health-care employees. That trust requires adherence to integrity, responsible performance, and correctness in conduct both on and off the job.